ISO 20000 Certification

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What is ISO 20000 Certification?

Organizations that achieve ISO 20000 certification demonstrate that they have met the requirements and are able to provide reliable, consistent, and effective IT services. ISO 20000 certification is highly sought after by organizations of all sizes and industries. It demonstrates that an organization has a strong commitment to quality and excellence in IT service management. ISO 20000 certification also helps organizations improve their business performance, increase customer satisfaction, and reduce costs.

ISO 20000 Certification

Importance of ISO 20000 Certification in Hong Kong

The ISO 20000 certification is important because it ensures a company complies with the internationally recognized standard for IT service management. It is based on the ISO 9001 quality management system standard and is designed for any organization in the service industry.

An organization that has achieved ISO 20000 certification has met a rigorous set of requirements and can provide reliable, consistent, and effective IT services. ISO 20000 certification is also a valuable marketing tool. Organizations that have ISO 20000 certification in Hong Kong can attract new customers and differentiate themselves from competitors.

Advantages of ISO 20000 Certification in Hong Kong

There are several key advantages of ISO 20000 certification. Some of the benefits include:

  • Improved business performance
  • Certification helps organizations to improve their customer satisfaction levels.
  • Reduced costs
  • Provides a framework for continual improvement of IT services.
  • Improves reliability and consistency of IT services
  • Enables organizations to benchmark their service against the best in the industry.
  • Commitment to quality.

Which Organizations Can Apply for ISO 20000 Certification in Hong Kong?

Any organization that provides IT services can apply for ISO 20000 certification in Hong Kong. This includes:

  • Organizations in the private and public sectors.
  • Service providers, such as system integrators, outsourcing companies, and cloud service providers.
  • Banks and other financial institutions
  • Healthcare industry
  • Education providers

Once you successfully achieve ISO 20000 certification, you can check the status of your certificate by visiting our ISO 20000 certification search Page!

ISO 20000 Certification Requirements

The requirements for ISO 20000 certification are based on the ISO/IEC 20000-1:2011 standard. Organizations must meet the following requirements to achieve certification:

  • Have an established and effective IT service management system.
  • Demonstrate that they can provide reliable, consistent, and effective IT services.
  • Pass a rigorous audit against the ISO 20000 standard.

ISO 20000 Certification in Hong Kong – Audit Procedure

The ISO 20000 certification process has 2 auditing stages, which include:

1] Stage 1 Audit (Preliminary audit) – This stage aims to find out an organization’s readiness for stage 2 (Certification audit). It starts from gaining knowledge of the company’s policies, procedures, objectives, and risks. This includes understanding how well the company follows its rules and regulations. The audit is conducted on-site to ensure that the organization's management system fulfills the criteria of the standard, and the following activities are done by the auditor:

  • Review of documentation         
  • Location evaluation         
  • Interviews with employees

2] Stage 2 Audit (Certification audit) – The final stage of the ISO 20000 certification audit procedure looks at how well the standard has been implemented by evaluating and auditing the entire management system. The time it takes to do a stage 2 audit is determined by an organization's size, number of locations, and distinct services included in the framework.

Once both auditing phases are completed successfully, the certification body will issue ISO 20000 certification.

Obtain ISO 20000 Certification in Hong Kong Through IAS

If you wish to apply for ISO 20000 certification in Hong Kong, then IAS is the best option, as it is one of the most trusted ISO certification bodies in Hong Kong and has helped many of its valuable customers in getting ISO certified.

Contact IAS today to learn more about ISO 20000 certification or visit our ISO 20000 certification frequently asked questions page!

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