ISO 20000 Certification

ISO 20000 is an international standard for information technology service management. It specifies the requirements for an organization to plan, establish, implement, operate, monitor, review, maintain and improve its service management system. Organizations that have completed the ISO 20000 certification process demonstrate that they have met these standards and can provide dependable, consistent, and effective IT services.

Why Getting an ISO 20000 Certificate is Important for Organizations?

Organizations in Philippines are becoming more and more aware of the importance of ISO 20000 certification. This internationally recognized standard provides a framework for an effective IT Service Management system and helps organizations to improve their overall performance. Certification to ISO 20000 demonstrates that an organization is committed to delivering quality IT services, and can be used as a valuable marketing tool.

How Can Organizations Benefit from ISO 20000 Certification?

An ISO 20000 certificate is important for organizations for several reasons:

• It helps to improve the quality of IT services
• It increases customer satisfaction levels
• It leads to increased efficiency and productivity
• It reduces costs associated with IT service delivery
• It improves communication and cooperation between IT and business units

Which Organizations Can Apply?

Any organization that provides IT services can apply for ISO 20000 certification, regardless of size or sector. Examples include:

• IT service providers
• Telecommunications companies
• Banking and financial institutions
• Government agencies
• Healthcare organizations
• Manufacturing companies

How to Get ISO 20000 Certified in Philippines?

The certification process has 2 auditing stages, which include:

1] Stage 1 Audit (Preliminary audit) – The first stage of a Certification audit is to check if an organization is prepared for Stage 2 (a Certification audit). It begins with a thorough knowledge of the company’s policies, procedures, goals, and risks. On-site auditing is used to see whether the management system has met the standard’s criteria by examining documents and by employee interviews.

2] Stage 2 Audit (Certification Audit) – An organization’s entire management system is examined and audited to verify that it adheres to the ISO 20000 standard at the conclusion of the ISO 20000 certification procedure. The length of a company’s audit in stage 2 is determined by its size, how many facilities it has, and what functions it performs.

After both audit phases are completed successfully and all non-conformities have been corrected, the certification body will issue an ISO 20000 certificate.

Get ISO 20000 Certified in Philippines Through IAS

If you are an organization in Philippines that is looking to get ISO 20000 certified, then the IAS Certification Body can help. We have over 15 years of extensive experience in helping organizations achieve ISO certification and we can provide you with all the guidance you need to succeed. We offer a variety of management system certifications and product certifications for our valuable clients across the globe.

Kindly contact us to have a free discussion about ISO 20000 certification in Philippines for your organization! Request a quote now!